Frequently Asked Questions

Yes, teachers and students can see the scheduled lessons as per their time zones simplifying the problem for teachers and students located in different time zones.

They can go to "Settings" and select their "Time Zone".

Teachers are initially required to register and create an account on the website. Students that are already registered on the website will themselves reach out to the teachers as per their requirement.

Teachers and students will require an internet connection, a computer/tablet/smartphone with a camera, and a headset or earphones with a microphone.

Trial sessions are the initial meetings between the teachers and students as a way of exchanging introductions. Teachers give a brief teaching demonstration so that both of them can decide whether working together is a good fit.

Trial sessions last for 30 minutes and are free of cost. Students can book the trail lessons by:

• Find a teacher you want to book a trial with.
• On their detailed information page you will see a 'Book Free Trial' button.
• Clicking the 'Book Free Trial' button will open their availability calendar from where you can select the
• date and time for your trial sessions.
• Click 'Book Lesson' which will redirect you to the checkout page where you have to 'Confirm Order'. Your trial lesson is then booked.

The system allows each student to take one trial lesson per teacher.

Yes, we have demos available for teachers, students, and admins if you want to learn more about Yo!Coach and see how it works.

• Teacher's Demo
• Student's Demo
• Admin Demo

Teacher onboarding is a quite simple and short process on this platform.

• Teachers need to sign up with their email addresses.
• A verification email with a link will be sent to the email address. Teachers are required to verify the email addresses by clicking on the link.
• After the verification, teachers can fill their application form which is then sent to the admin for the approval.
• Once the admin approves the application form, the teacher can then create his/her profile and is ready to take classes.

Creating an attractive and student-friendly profile is important to gain more students. As soon as the teacher application form is approved by the admin, the teacher can proceed further and create his/her profile. To create a teacher profile:

• Sign in to the account. Go to "Settings" and start filing the required information.
• Firstly teachers need to fill their general information like username, first & last name, gender, phone number, introduction video YouTube link (if any), country, timezone, biography, and from when they can start scheduling lessons. A clear display picture of the teacher is also very important for a good teacher profile.
• After that, the teachers need to set up their availability for lesson scheduling. Availability can be set on a daily and weekly basis.
• Teachers then set the rate for their single or bulk lessons in the price tab. Teachers can also choose to offer free trial sessions or not.
• A teacher's work experience is an important factor for a student. Teachers need to add their experience under the experience tab in the settings.
• Skills like accents, proficiency level, subjects, etc. also need to be added under the skills tab in the settings option.
• Adding the languages a teacher speaks and the language proficiency also helps students to select a teacher.

The profile is now ready and teachers can take lessons.

While filing the teacher application form, there is a field that requires to fill up the resume details of the teacher along with the relevant certificates. Teachers can use that form to add their resume items into their profile.

Yes, teachers can add their skills to their profile to make their profile more informative for the students. To add skills:

• Sign in to the account. Go to "Settings" and click on the "Skills" tab.
• From there, teachers can add accents, subjects, level of teaching, and save them to reflect on their profile.
• Lastly, click "Save Changes" at the bottom of the page to save your changes.

While filing the teacher application form, there is a field that requires to fill up the resume details of the teacher along with the relevant certificates. Teachers can use that form to add their resume items into their profile.

Teachers can upload their introduction video on YouTube and add the link of the video in their profile. To add a video into their profile:

• Sign in to the account. Go to "Settings" and click on the "General" tab.
• Teachers can add their YouTube video link under the field name "Introduction Video Link".
• Lastly, click "Save Changes" at the bottom of the page to save your changes.

Teachers are required to set their availability so that students can schedule their lessons as per the available time set by the teachers. Teachers can set their availability by:

• Sign in to the account. Go to "Settings" and click on the "Availability" tab.
• From there, teachers can set their available date and time which will be reflected in their profiles.
• Click "Save" to save your changes.

Yes, teachers can set their availability for the complete week instead of setting the daily schedule. To set weekly availability:

• Sign in to the account. Go to "Settings" and click on the "Weekly Schedule" tab.
• A calendar is displayed from where teachers can easily set their weekly availability.
• Click "Save" to save your changes.

Setting the country and time zone for teachers helps them to coordinate better with the students located in different geographic locations. To set country and time zone:

• Sign in to the account. Go to "Settings" and click on the "General" tab.
• From there, teachers can select their country and time zone.
• Lastly, click "Save Changes" at the bottom of the page to save your selected option.

Lesson rates/hourly rates are displayed in the profiles of the teachers for the students. To set lesson rates/hourly rates:

• Sign in to the account. Go to "Settings" and click on the "Price" tab.
• From there, teachers can set rates for single and bulk lessons.
• Lastly, click "Save Changes" to save your selected price.

No, it is completely the teacher's choice to offer a free trial or not. If a teacher does not want to offer free trial sessions, he/she can change that. To enable/disable free trial lessons:

• Sign in to the account. Go to "Settings" and click on the "Price" tab.
• Check/Uncheck the "Enable Free Trial" option.
• Lastly, click "Save Changes" to save your selected option.

Teachers can include the YouTube link of their introduction video to make it more attractive. They can also include relevant information about themselves like biography, skills, experience, and languages which also helps in making their profile outstanding.

Yes, teachers can always edit their calendar if they are not available and cannot deliver lessons for a few days. To change the availability:

• Sign in to the account. Go to "Settings" and click on the "Availability" tab.
• Under the "Availability" tab, teachers can set their availability as per their schedule.
• Click " Save" to save the changes.

Yes, teachers can create a lesson plan and share it with the students. To create a lesson plan:

• Sign in to the account. Go to the "Lesson Plan" option on the left side of the screen.
• Click the "Add New Lesson" button on the top right corner and start filling the lesson details like title, description, difficulty level, links, and upload plan files.
• Click "Save" to create the plan.

Yes, a teacher can reschedule a lesson if it is missed. To reschedule a lesson:

• Sign in to the account. Go to "Lessons".
• The missed lesson will be listed under the "Lessons".
• Click on the "Reschedule Lesson" icon of the missed lesson.
• A pop-up box will open. Mention a comment for rescheduling the lesson for the student and click "Send".
• A notification will be sent to the student for rescheduling the lesson.
• The student can then select another time and date from teacher's availability to reschedule the lesson.

The teacher can send a request to the student to reschedule the lesson if he/she will not be able to attend the lesson. To request for rescheduling:

• Sign in to the account. Go to "Lessons" where the list of all the delivered/scheduled lessons will be available.
• Click on the "Reschedule Lesson" icon of the lesson that needs to be rescheduled.
• A pop-up box will open. Mention a comment for rescheduling the lesson for the student and click "Send".
• A notification will be sent to the student for rescheduling the lesson.
• The student can then select another time and date from teachers’ availability to reschedule the lesson.

If a student misses a lesson, the student can send a request to the teacher to reschedule the lesson at a time suitable to both.

The audio/video recording feature depends on the third-party API integrated into the system. The API currently integrated is CometChat that does support the recording functionality. However, we are coming up with a new release of Yo!Coach with a new API - LessonFace that supports audio/video recording.

Yes, there is an option for teachers to buy gift cards for their students. To purchase a gift card:

• Sign in to the account. Go to "Buy Giftcard".
• Click "Send Gift Card" and fill the required details like your phone number, gift card amount, recipient name, and email address.
• Click "Send Gift Card" where you will be asked to choose your payment option.
• Select your payment option and then you will be redirected to the payment gateway. Complete the payment process and your gift card will be sent to the student.

Yes, students can rate the teachers as soon as the session is over according to their experience with the teachers. These ratings are then reflected on teachers profiles according to which other students can select their teachers.

The ranking of teachers depends upon the number of positive reviews and ratings given by the students who attended their lessons. It also depends upon the number of lessons delivered by the teacher. The teachers are advised to encourage their students to leave their feedback after the session to improve their ranking.

Teachers can set different prices for different students. To lock the price for a student:

• Sign in to the account. Go to "Students" where you can see the list of all the students.
• Click on the lock icon of the student for which you want to lock the price. A pop-up will open where you can mention the prices of single and bulk lessons.
• Click "Save" and the prices will be locked for that student.

Yes, the teacher can set the notice on bookings to as long as 24 hours and will receive the notification whenever the booking is made. To change the time of notifications received:

• Sign in to the account. Go to "Settings" and click on the "General" tab.
• Teachers can then select their preferred option in the "Booking Before" field.
• Lastly, click "Save Changes" to save your selected option.

Yes, Yo!Coach is mobile responsive and can be used on a mobile device. However, there is no mobile app for it currently.

Teachers receive the payment of the sessions as soon as they deliver the sessions and mark the sessions as completed. To mark the session competed:

• After ending the session, click "Charge Learner".
• The payment of the session will be made by the admin.

To start the first lesson:

• Sign in to the account. Click on "Find a Teacher".
• All the teachers registered on the portal will be displayed on the screen. Students can shortlist the teachers from the list as per their requirements.
• Students can also use filters based on language and availability to narrow down the search and get a more refined list of teachers.
• Students can then schedule a free trial with the shortlisted teachers to get an idea of the teacher.
• Post that, the students can select a teacher that suits them and continue with their classes.

• To get started on the platform, students are required to register with their email account and verify it by clicking the link sent on their email address.
• After the verification, students can log in and set up their profile like picture, phone number, country, timezone, etc.
• Students can then search for the teachers as per their requirements by entering the subject/course name.
• After shortlisting the teachers, students can book a free trial session with them to have a better understanding of the teacher and see if they both can work together.
• Post that, the students can select a teacher that suits them and continue with their classes.

Yes, students can rate and review the teacher after the session is over. Feedback helps other students to shortlist the teachers for themselves.

To purchase a lesson:

• Sign in to the account. Go to "Find a Teacher" that will open the list of teachers registered on the portal.
• Select a teacher and go to his/her profile.
• Click "Book Now" under "Reserve a Session" and select the lesson package you want to buy.
• Select the payment method and click "Confirm Payment".
• Make the payment and the lesson is purchased.

To schedule a lesson:

• Sign in to the account. Go to " Teachers" which will open a list of teachers registered on the portal.
• Select a teacher with whom you want to schedule a lesson and go to his/her profile.
• Students can now either book a free trial session or purchase a lesson.
• Booking a free trial will open the availability calendar of the teacher. Students can then select date and time from the calendar and confirm the booking.
• To purchase a lesson, students are required to make the payment, and further schedule the lesson as per the availability of the teacher.

To reschedule a lesson:

• Sign in to the account. Go to "Lessons" which will display all the scheduled lessons.
• Click on the "Reschedule Lesson" icon of the lesson which is to be rescheduled
.
• A pop-up box will open. Mention a reason for rescheduling the lesson and select a new date and time for the lesson and click "Confirm It".
• The lesson will be rescheduled.

To cancel a lesson:

• Sign in to the account. Go to "Lessons" which will display all the scheduled lessons.
• Click on the "Cancel Lesson" icon of the lesson which is to be canceled.
• Mention a comment for canceling the lesson and click "Approve".
• The lesson will be canceled.